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EN | inscom 2014 Report

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  • Digital
  • Innovation
  • Processes
  • Transformation
  • Insurers
  • Reinsurance
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  • Innovative
  • Global
  • Digitization
Digital Innovation in the Insurance Industry

Contents Introduction

Contents Introduction Digital Transformation – Innovation Driver for the Insurance Business, Presentation by Hans Zehetmaier Digital Innovation – Keynote Speeches Panel Discussion: „Digital Innovation – More Pain than Pleasure?“ Presentations on Property and Casualty Insurance Presentations on Life and Health Insurance Presentations on Reinsurance inscom insurance innovation award – Keynote Speech inscom insurance innovation award – Award Winners Digital Innovation Forum Digital Innovation Scenario Impressions of inscom 2014 3 4 6 8 10 14 18 20 22 24 26 27 2

Introduction The Future of the Insurance Industry Is Digital Social networks, mobile Internet, online banking and shopping, newly networked and data-based services – digitization is bringing about fundamental changes in society and business, taking the insurance industry along with it.Digitization is putting everything to the test: business models, processes, the entire value chain.Innovations present both challenges and opportunities. Innovation processes not only trigger transformations, but also represent their outcome. Digital innovation demands that companies rethink their strategies and reconfigure their business models in a sustainable way.That means adapting the organization, IT, structures and processes to the requirements of the “Digital Age”, realigning the value chain, developing smart products and services and approaching customers in new ways. Ultimately, that affects all levels of a company – particularly IT – because the insurance company of the future is driven by technology. These challenges and opportunities were the focus of inscom 2014.The sessions by top-flight speakers offered insights into not only strategies, problem-solving approaches and business scenarios but also into obstacles to innovation and trends that demand a closer look. I would like to take this opportunity to express my heartfelt thanks once again for your contributions and suggestions.Incidentally, this year we welcomed more guests – and more of them from international locations – than ever before: 190 attendees from 50 companies and 16 countries. An achievement that fills us with pride. “How innovation-ready is the insurance industry?” That was the key question posed in many presentations and discussions. The diagnosis was clear: Insurers still cling to the tried-and-tested, knowing all the while that the future will call for more courage to innovate and thus also to take risks. The big tankers need small, agile speedboats at their side to revamp products and develop solutions that the customers and the marketplace really need. The first speedboats already came into view at inscom, in the form of innovative solutions, products and business models. They were outlined in presentations and unveiled by the winners of the I 3 Award (the inscom insurance innovation award). Hans Zehetmaier Chairman of the Executive Board and Co-Founder of msg systems ag 3

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msg ist eine unabhängige, international agierende Unternehmensgruppe mit weltweit mehr als 6.000 Mitarbeitern. Sie bietet ein ganzheitliches Leistungsspektrum aus einfallsreicher strategischer Beratung und intelligenten, nachhaltig wertschöpfenden IT-Lösungen für die Branchen Automotive, Banking, Food, Insurance, Life Science & Healthcare, Public Sector, Telecommunications, Travel & Logistics sowie Utilities und hat in über 35 Jahren einen ausgezeichneten Ruf als Branchenspezialist erworben.

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